Pages

Follow Me on Twitter

Showing posts with label How to Win Friends and Influence People. Show all posts
Showing posts with label How to Win Friends and Influence People. Show all posts

Wednesday, January 20, 2016

Annals of Successful Parenting: The Null Set

In my Annals of Successful Parenting posts, I’ve danced around the topic of successful parenting, but I’ve never tackled head-on what successful parenting might be. Except to point out the two facts of parenting that I know for sure: 
  1. Children are exquisite instruments of torture, fine-tuned to each parent. Just a couple examples: Say you’re an introvert with social anxiety; your child will be an extrovert who is miserable every time you stay home; or, just to pull up another random case, you are one of those people with a (completely rational, mind you) terror of vomit. In that case, your child will be a spewer.  One of those kids that gets a stomach virus once a month and regurgitates every forty-five minutes for twelve hours straight - all of them at night. I don’t think I need go on. You all know exactly of what I speak. In fact, why don’t you tell me how your children have morphed to torture YOU?
  2. Parenting never ends, is largely unrewarded, is considered both very important by anyone who is a parent, yet completely worthless by our existing social structure; and so it seems as if the intersection of parenting and success must be nil. Or null. I’m talking Venn Diagram here.

This is no way to live. We need recognition. I learned that from Mr. Dale Carnegie in How to Win Friends and Influence People. At what point can you declare your parenting has been successful? When the child graduates from high school? When he graduates from college? Which college? When he gets a job? What job? When she produces grandchildren for you? Where’s her partner in this? When those grandchildren graduate from something? You see where I’m going here? Meanwhile, until some societally sanctioned outcome occurs, are parents to labor totally in the dark as to their children? 

The answer to that last one is, in short, yes. Of course. I mean, the labor the parent undergoes to bring a child up to that first societally sanctioned endpoint is gargantuan, takes about eighteen years, costs nearly three-quarter of a million dollars, and is largely unrewarded. 

Unless you look at successful parenting another way. Which, as I mentioned recently, regarding definitions that appear definite, I’m very happy to do. And really must do. Parenting is a terrific example of how success is both an outcome and a process. Parenting never ends, so if success is simply a particular outcome, such as getting into college, that is, as I’ve said, a very long time to wait to feel successful. But if success is a process as well as an outcome, then there are many ways to feel successful as a parent. And I’m not just talking report cards and roles in school plays and things like that. Those are also achievements of a singular, granular nature, gratifying but fleetingly so. No, I’m talking about something else. 

Now the other thing wrong with all those examples listed above is that they have much to do with the parent feeling successful because the child has achieved something tangible - but very little to do with whether the child feels successful. And that’s what really counts, isn’t it? Isn’t it? People? Am I right?

So, you want to feel successful along the way, while you raise the child. Otherwise you are in danger of projecting all kinds of goals onto them that are really YOUR goals. To avoid this fate, success can’t be about outcome only. It has to be about process. What is the process by which you are a successful parent? More important, what is the process by which you raise a successful child? I’d say it’s by helping your child handle life. 

Because really, what do we (and here I will revert to “I”, because I’m not going to try to speak for you, Readers) actually want for our children? I want my children to discover a passion, to find a way to work related to that passion that pays them money. I want them to be resilient, to be good citizens, to have well-balanced mental states, to accept disappointment without being crushed, needing extensive therapy or meds long-term, and to have several deep, meaningful relations with others. I’d love for them to fix the environment, or the political system, or to make great art, but I’m trying to be realistic. Today. I’d also like them to produce grandchildren and live near me and want to keep in touch. Not to mention to eventually rue the tight-mouthed way some of them have to speak to me nowadays - you know what I mean, don’t you? The speaking only when spoken to and answering by moving the lips as little as possible. Yes, I would like them to rue that.  

So then, how to achieve this ambitious list? Helicoptering? That keeps them close - at least for awhile. It could backfire, though, and send them reeling as far away as possible. Free range? That encourages their independence, which could actually work in your favor, via reverse-psychology, and encourage them to settle close by. 

Tune in next week, when I tackle this question, with a little help from a professional. 

Thursday, November 7, 2013

It's Hard to Be Me, but Easy to Influence Me


So I have my annual physical on Friday, to which I will bring my nattering nabobs of hypochondria with me via a list. My younger than me, thinner than me, doctor will respond to each item with non judgemental briskness and hand me a wad of referrals or bland reassurances. These will hold me until the next bout of “oh my God my feet itch - do I have an undiscovered autoimmune disease?”

It’s hard to be me.

Anyhoo, in preparation for the physical, I had to take care of lab work. I went to a different lab than usual, one in the same building as my doctor’s office. I was dreading the wait. I was dreading the whole thing. But I went. The waiting room was small, close, and dreary. Thank goodness it was almost empty. That meant I wouldn’t have to wait long, and more importantly, I wouldn’t have to wait long surrounded by people with indeterminate illnesses pressed cheek by jowl to one another, as my stepmother would say, watching a procession of the lame and the halt, as she would also say. In the close, dingy, small room. Germs, Readers, are what I am getting at.

It’s hard to be me.

But can I just say, the receptionist was a talkative lady. She was chatting away to a woman with messy hair right ahead of me at check in. And, truth, I was preparing to get annoyed by the unnecessary chatting. After all, I hadn’t had anything to eat except a tiny bit of peanut butter that I’d wiped off my tongue when I remembered I was supposed to fast for the blood work. Also, I’m an impatient person. Anyhoo, the messy haired woman finished up her chat with the receptionist just as I was about to sigh.

“You’re really nice,” she said, with a note of wonder, and went to a chair.

I know, I really shouldn’t talk about messy hair. I haven’t brushed mine, except right before a shower, since approximately 1986.

So then it was my turn. And the receptionist, let’s call her Lulu because she knew my name but I didn’t know hers, began to “Hope” me and complimented me on my jacket and before I knew it I was showing her the nifty titanium credit card holder with the mechanical gizmo that pushes the cards up so you can see a bit of each of them but crooks with electronic credit card readers can’t. Then it was party time at LabCorps, and I was demonstrating the gizmo for other office members and there was someone else behind me in line, but she didn’t seem on the edge of breakdown. She was interested in my gizmo, too.



Eventually, I took my seat, as far away from the messy haired lady as possible and listened to Lulu explain to the next lady in line that in addition to being the receptionist she is also a phlebotomist and soon enough I was out of the waiting room and was making a fist in the giant high chair and thanking the phlebotomist who wasn’t also a receptionist for a painless needle stick and I was on my way out when I heard, “Hope!”

A receptionist calling your name is not what you want to hear when you’re on your way out of the lab. Even a receptionist like Lulu. Were they going to need to do it over? Had they forgotten a vial’s worth of precious bodily fluid? Had they already discovered the unidentified autoimmune disease I didn’t know I had?

But, no, it was the credit card gizmo. Lulu had rallied a third person behind the desk AND another lady waiting to sign in for her lab work, and they wanted to see the gizmo. And they all wanted to know where I got it, and so another few minutes elapsed before I got out of the dingy, too small, windowless waiting room.

I was about to walk through the automatic sliding front doors to the parking lot – taking a moment to note my gratitude for the hands-free experience, considering that so many sick people would otherwise be touching the knobs and pulls I would have had to touch – when the obvious truth hit me. Lulu was practicing her Dale Carnegie skills for winning friends and influencing people. 

Readers, Dale Carnegie, while long dead, lives on through a website and courses and of course through his books. My copy of How To Win Friends & Influence people in its current edition carries the subtitle, “The Original is Still the Best! The Only Book You Need to Lead You to Success.”

Fundamental Techniques in Handling People, Principle Number Two, I think. Give honest and sincere appreciation. That’s what Lulu was using. This principle derives from the idea that everyone wants to be recognized for something positive, everyone wants to feel important. Waiting to check in for lab work is one of those things that drains you of any feeling of importance. You add your name to a list. You proffer some kind of plastic card to prove you are solvent. You sit in a germy chair around other line items on a list who are solvent, and you wait. Lulu the receptionist slash phlebotomist knows this, and she also knows that buttering you up by complimenting your jacket or appreciating your credit card gizmo is going to make her life a lot easier. You are going to sit and wait in your yucky chair in a much better mood than if she barely acknowledges you. And it works. She tamed my irritability by praising my titanium card gizmo and having me demonstrate it, and thereby giving me strokes for having the cleverness to purchase this item.

A quick review of the book suggests she also used four of Mr. Dale Carnegie’s “Six Ways to Make People Like You.” These are: be interested in others; smile; use the person’s name (frankly, this can go too far and feel overfamiliar); and – this is similar to Principle 2 of handling people – make the other person feel important.  The other two, Be a Good Listener, and Talk in Terms of the Other Person's Interests didn't really apply. 

The guy was a genius, I tell you. Lulu learned her lessons well. She seemed sincere, and I was handled with deftness. Maybe I was used, just a little bit, but I didn’t mind. At least I didn’t notice it until I’d left the premises.

Or maybe I’m just paranoid.

I will add that to my list for the doctor.

Wednesday, July 27, 2011

Help Yourself to Success

I had to return those self-help books to the library today. I’ve renewed them twice already, which is the limit, and since they came to my branch through interlibrary loan, I’m going to have to request them all again.

I did have a chance to skim them, though, and I’ve gleaned a few tidbits.

I started with Dale Carnegie’s How to Win Friends and Influence People. It’s a classic. I know this because I’ve heard of it.

The first strategy I learned is that Dale Carnegie wants me to read his book twice, skimming the first time. Then I’m to keep it close by me for frequent study, perhaps by my bed. Bedside, huh? Good sales trick. If I need it bedside forever, then borrowing it from the library won’t do. I’ll have to spring for it, nevermind the cost. No indeed, I don’t need to worry, because one of Carnegie’s other books, bound up with this one is How to Stop Worrying and Start Living.

I’ve skimmed them both (pat on the back), the latter between 3:30 and 5:30 a.m., so I’m certain I’ve got all the basics now, ready to pass on to you, my tens of readers.

http://adailysmile.files.wordpress.com/2007/08/cat-smile.jpg
Ready?

Smile.

Yes, yup. It’s that simple. Smile at people. Act interested in them, because they’re interested in themselves. Assume everyone is self-interested first and handle it by noticing something about them and making them feel appreciated. That’s right, because the first principle of success, according to Carnegie, is that everyone wants to be appreciated, or recognized. (I give myself props for coming up with that one, if you’ll remember.)

Also, assume that people always have two motives for whatever they do, one they will be aware of, and one perhaps less laudible or more self-interested. Always appeal to their nobler instincts.

Since I work from home with a sales force of zero, and therefore have only myself to motivate, I’ve been practicing on sales clerks -- and circulation desk librarians. Also on neighbors and aquaintances. I don’t bother with close friends and family – they know the real me.

Okay, okay, I’m being glib. The smile thing does make sense. People have told me that when they first met me, they found me a little aloof, or possibly shy. Well, I’m not shy, just reluctant to risk rejection by starting a conversation with someone who doesn’t want it. So it makes sense to smile. I agree with Dale. Mr.Carnegie. 

So I smiled at the receptionist at the optician, complimenting her eye make-up, which had precise swoops of eyeliner and eyeshadow so neatly shaded they looked airbrushed. These compliments, according to Carnegie, must be genuine, and this was. I was genuinely impressed by her precision. I was wearing my usual "natural" look, and given the two decades between us and her poreless, photographic exterior, I felt a bit carbuncular, but I was genuine about her artistry.

Next I smiled at the sales assistant, whom she called over to help me. I flapped my new prescription and mumbled that I wanted to try those rimless Silhouette glasses but wasn't sure they were appropriate for extreme myopia and he mumbled that they were probably not the best choice. He spoke very softly, though.

Then he fitted me for the rimless frames.

He did not repeat his mumblings about them being a poor choice for my prescription. I began believing perhaps I'd misheard him. I really wanted those rimless ones, the kind that look pretty much invisible against your face, but I hesitated. Could they really be okay?  With Mr. Carnegie in mind -- the assistant's first motive is to make a sale, even if it means fitting someone with the wrong frames-- I asked him again, holding out my prescription, and he took a look at it for the first time. He shook his head. Not a good choice. So instead of getting annoyed that I was the one who had to bring home this unpleasant point to myself, I just said how disappointed I was.

"You don't want to look at anything else?" he said, starting to walk away, sensing that I wasn't likely to be a sale.

"I just need a minute to get over it," I said.

And then something switched on in the guy. He took my prescription and he went over to his computer and did some calculations and some measurements and he showed me exactly why rimless is not the look for me. Can you say "Coke bottle?"

Still thinking of Mr. Carnegie (appeal to the nobler motive), I said I appreciated his honesty. (Hard wrung though it had been.) He had the decency to mumble about not wanting me to buy something I'd be unhappy with.

Then we went and picked out a really nice pair of plastic frames.

Reading this over, I'm impressed. I effectively used what I learned from Dale Carnegie-- to allow someone else to make me a sale.

Did I say I'd pass along tips? Well, I'm not going to give them all away at once. You'll just have to come back and read some more...